1. Description of Services
We provide web hosting services, domain registration, and related products and services (collectively, the "Services").
2. Payment Terms
You agree to pay all fees specified in the order form for the Services you select. All fees are due immediately. Services may be suspended or terminated if fees are not paid on time.
Refund Policy
We offer a 30-day money-back guarantee for new hosting accounts. If you are not completely satisfied within the first 30 days of service, you will be given a full refund of the contract amount. Refunds are not available for domain registration fees, setup fees, or any additional services purchased.
Billing Process
Billing occurs on a recurring basis (monthly or annually) depending on the billing cycle selected at purchase. Services will automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. Manage billing and payment information through your account dashboard.
3. Account and Security
You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage resulting from your failure to keep your account secure.
4. Content
You are solely responsible for the content you upload, publish, display, or otherwise make available through the Services. You agree not to use the Services to upload, post, transmit, or otherwise make available any content that:
- Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or otherwise objectionable;
- Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights;
- Contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of software, hardware, or telecommunications equipment;
- Impersonates any person or entity, including any employee or representative of the Service Provider;
- Violates any applicable laws, rules, or regulations.
We reserve the right to remove any content that violates these Terms or is otherwise objectionable, and to terminate your account for such violations.
4.1 Prohibited Content Policy
To maintain a safe and secure hosting environment, the following content and activities are strictly prohibited:
Illegal Activities and Damaging Content
- Promotion of illegal activities;
- Content damaging to our servers or any other server on the Internet;
- Links to prohibited materials.
Specific Prohibited Content
- Pornography;
- Phishing;
- Bank Debentures, Banking Botnets, Prime Bank Programs;
- Escrow Services (unauthorized);
- Pirated Software;
- Hacker Programs, Sites, or Archives;
- Warez Sites;
- IRC Bots;
- Proxy Scripts and Anonymizers;
- High-Yield Interest Programs (HYIP);
- Large File Storage and Download Sites (as primary use);
- Lottery Sites, MUDs, RPGs, Hate Sites;
- Flash Games or Online Gaming Sites;
- Unauthorized Media (e.g. file hosting used primarily as media storage);
- Sites Promoting Illegal Activities.
Violation Consequences
- Immediate Suspension: Accounts found hosting illegal or prohibited content will be suspended immediately without notice.
- Contest Suspension: Violators may submit a support ticket to contest the suspension. Accounts may be unsuspended at our discretion depending on compliance.
- Account Termination: Failure to remove offending content may result in account termination without refunds.
For more information or to report violations, please contact our support team.
5. Uptime Guarantee
We guarantee 99% uptime for our servers. If server uptime falls below 99% in any given month, you may be eligible for a credit on your account. Refer to the Service Level Agreement (SLA) for details.
6. Termination
We may terminate or suspend your access to the Services at any time, without notice, for conduct we believe violates these Terms or is harmful to other users.
7. Limitation of Liability
Our liability to you is limited. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of the Services.
8. Changes
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to new terms taking effect. What constitutes a material change will be determined at our sole discretion.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions. By using the Services, you agree to submit to the exclusive jurisdiction of the courts in Sri Lanka to resolve any dispute arising under these Terms.